Analista de Atendimento ao Cliente

Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.   Responsibilities:   • Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets .   • Deliver timely and accurate information regarding Financial Statements & Analytics Reporting .   • Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation .   • Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user .   • Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions .   • Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.   • Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work .   • Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams .   Required Skills:   • Basic understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts .   • Fi nance and/or accounting experience preferred .   • Strong computer skills, including proficiency in Microsoft Office.    • Excellent attention to detail and strong documentation skills.    • Outstanding verbal and written communication skills.    • Strong organizational and interpersonal skills.   • Exceptional problem-solving abilities.    Education and Experience:     • Bachelor’s degree or higher in Accounting or Financial/Business- related field.