Representante de Atendimento ao Paciente

Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a   genuine, friendly, and empathetic   self-starter to join the team at our   12th Avenue Family Practice/Pediatric Clinic!     As a Patient Service Representative, you will play a significant part in creating   a great   experience   for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs .    You will   be responsible for   checking in patients for appointments, collecting patient co-pays, answering telephones, taking   accurate   messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.     Our ideal candidate   is friendly, detail - oriented, a quick   learner   and has a passion for providing   a high -quality customer service experience to our patients. He or she will also need to   utilize   excellent communication skills while communicating with patients and families. The ability to provide superior customer service while   utilizing   independent decision-making skills will be essential in this position.     POSITION DETAILS:     This Full-Time position will have a schedule of 4, 10-hour shifts (Tuesday or Thursday off). The hours will be 7:45AM - 5:45PM (or similar). This position will support a total of 3 providers for Family Med/Peds and will assist with Urgent Care check-in as well. This clinic is located at 1510 12th AVE Road, Ste, 200 Nampa, ID.   MINIMUM QUALIFICATIONS:    • High School Diploma or equivalent preferred.   • Previous   customer service experience   required . Healthcare experience   preferred . Electronic health record (EHR) experience   a plus . Medical terminology   preferred .   • Experience with process improvement or lean philosophy preferred.   ​ ESSENTIAL FUNCTIONS :   • Knows, understands, incorporates, and   demonstrates   the Organization's Mission, Vision, and Values in behaviors, practices, and decisions   • Protects patients’ rights by   maintaining   confidentiality of personal and financial information and follows guidelines for HIPPA regulations   • Maintains operations by following policies and procedures and reports needed changes   ​ ADDITIONAL DUTIES:   • Acknowledges and greets patients   immediately , providing a positive customer service experience   • Registers patients for appointments and completes paperwork   • Verifies and updates existing patient and insurance information   • Keeps patient appointments on schedule by notifying provider of patient’s arrival   • Informs patients   immediately   of delays, explains why, and the   anticipated   wait time   • Collect, record, and communicate to   patients   their responsible balances for visit, diagnostic testing, supplies, etc.   • Maintain knowledge of different payer practices and deductibles   • Assist   patients with all aspects of Financial Assistance Paperwork   • Control credit extended to patients via a payment plan   • Maintain business office inventory and equipment and order supplies   • Maintain   a neat work area including the reception area   • Follow Cash Control Policy and Procedure and   balances   daily financial activities. Ensure collection of payments at time of service     About Saint Alphonsus:   • Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.   • Visit   [link no portal]   to learn more about the benefits,   culture   and career development opportunities available to you at Saint Alphonsus Health System.     Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,   dignity   and respect. We are committed to   recruit   and   retain   a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual   with regard to   race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.   Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.