Técnico de Serviço de Campo (Neptune) - Chattanooga, TN

Work Flexibility: Field-based What You Will Do:     A s a   Field Service Technician   providing support for   Neptune you   will spend   the majority   of   your   time in four key areas:   • Traveling between hospitals based on assignment of service requests.   • Troubleshooting and resolving customer and product issues.   • Building positive relationships with Stryker customers , peers, and internal partners.    • Documenting   service   results   in order to   maintain   accurate   quality records.     The environment and culture for this role   is   fast- paced   and   you’ll   constantly be on the go. It requires the ability to solve complex problems while   maintaining   strong relationships with our customers ,   sales representatives , and other internal partners . Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management,   sales,   and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.     Who We Want:   • Self-directed initiators.   People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.   • Collaborative partners.   People who build and leverage cross-functional relationships to bring together ideas,   data   and insights to drive continuous improvements across the business.   • Analytical problem solvers.   People who go beyond , by   identifying   root causes, evaluating   optimal   solutions, and recommending comprehensive solutions to prevent future issues.   • Goal-oriented developers.   Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.   • Meticulous documenters.   Detail-oriented people who enjoy   maintaining   meticulous documentation of reports, metrics, proposals, and presentations.​     Knowledge & Skill Requirements:   • Openness to work with or around   bio-hazardous materials   and wear   provided   PPE to   maintain   a safe   working   environment.   • Willing to work overtime   and   overnight , inclusive of weekends,   per the customer’s specified   need .   • Strong interpersonal and communication skills .   • Ability to work independently in a fast-paced environment and often stressful working conditions.   • Highly organized and able to prioritize tasks.   • Special attention to   details .   • Ability to present ideas and results in   logical   manner.   • Experience with   highly sensitive   customer interactions and an understanding of the importance of customer relations.   • Must be self-motivated,   self-reliant,   and able to work with little supervision.   • Must have an outstanding driving record.   • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.   • Strong time management skills, ability to manage multiple   functions   and adhere to daily deadlines.   • Ability to exert up to 75lbs of force occasionally and/or   up-to   20lbs of force to constantly move objects.   • Ability to remain standing and/or walking for an extended period of time.   • Maintain professional appearance, work   ethic , and attitude required by Stryker and our customers.   • Proficient in Microsoft Office Applications.   • Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.   • Excellent teamwork,   coordination,   and collaboration skills.     Qualifications/Work Experience    • Minimum of 3 years technical service or equivalent experience   preferred .   • Bio-medical equipment maintenance, repair and installation experience preferred.   • Proficient with Microsoft Office (computer software) and adaptability to learn company software.   • Must be able to explain and generate detailed guidelines and procedures.   • Adhere to (HIPAA) and other related patient confidentiality policies and procedures.   • Valid driver’s license with   good driving   record.   • Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may be   required , depending on customer requirements, to obtain various vaccinations as an essential function of their role.     Education/Special Training Required   • High School Diploma or GED   required .   • University or formal technical training   preferred .     What you will get    • Company vehicle   f or business use   • Medical, Dental, Vison, and Prescription Drug Insurance   • Tuition reimbursement • Matching 401(k), plus opportunity for a discretionary contribution   • Paid Vacation/Sick Time   • Basic life, AD&D and supplemental life insurance   • Short-term and long-term disability insurance    • Employee Assistance Program    • Wellbeing program with incentives   • Discounted employee stock purchase plan        United States of America Pay Ranges: • USN : $28.01 - $38.75 USD Hourly      Travel Percentage: 40% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.