Representante de Registro

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. Our office is located at 175 Fore River Parkway, Portland, ME 04102. Primary Responsibilities: • Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits • Gathers necessary clinical information and processes referrals and pre-authorizes according to insurance plan requirements • Verifies insurance coverage, benefits and creates price estimates, reverifications as needed • Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations • Identifies outstanding balances from patient's previous visits and attempts to collect any amount due • Training new staff utilizing training checklists • Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner • Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary • Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units • Q&A day to day support • Registration quality checks • Census Audit You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma/GED • 3+ years of customer service experience such as hospital, office setting, customer service setting, or phone support • 1+ years of experience as a medical receptionist • Ability to work onsite at 175 Fore River Parkway, Portland, ME 04102 • Ability to work 8 or 10 hour shifts per business need, between the hours of 7:00am - 5:00pm • Ability to occasionally work weekends and on-call, per business need • Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation • Must be 18 years of age OR older Preferred Qualifications: <ul style='-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-s