Desktop Support Technician, Naperville (Onsite)

Description   Desktop Support Technician ( Naperville, IL Onsite )   What to expect when you join Sikich   Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through different perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities. The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice. Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!   Are you ready to grow with us?   Position Summary Come join our   team in our Naperville office. In this role you will be responsible for imaging, configuring, and deploying workstations, troubleshooting hardware issues, and providing excellent technical support. You will also coordinate shipping and receiving tasks for hardware and ensure that all asset movements are accurately recorded in our asset management platform. A commitment to continuous process improvement and outstanding customer service is essential.       What will you do in this role ? Workstation Setup and Configuration • Image, configure, and deploy workstations in alignment with company standards • Install, update, and maintain necessary hardware and software • Ensure deployments follow security and compliance guidelines Hardware Management • Coordinate computer moves, additions, and changes to support various departments • Perform physical setup, relocation, and retirement of hardware • Collaborate with cross functional teams to minimize disruption to operations Shipping and Receiving • Oversee inbound and outbound shipments of hardware, parts, and peripherals • Inspect all incoming items and verify delivery against orders and documentation • Track shipping and receiving activities to maintain a clear chain of custody Asset Management • Use the asset management platform to update hardware records and track changes • Verify serial numbers and asset tags, and resolve any discrepancies • Maintain accurate, real-time information about new, in use, and retired hardware Vendor Coordination for Repairs or Replacements • Diagnose hardware issues and determine if repairs or replacements are necessary • Coordinate with vendors for shipping, warranty claims, and returns • Communicate repair timelines and status updates to relevant stakeholders Technical Troubleshooting • Provide remote and on-site assistance for hardware related issues • Use diagnostic tools and best practices to efficiently resolve problems • Clearly document and communicate resolutions to end users Conference Room AV Support • Manage and support audio visual equipment such as projectors and conferencing systems • Coordinate maintenance and repairs with vendors • Ensure equipment is fully operational to avoid disruptions during meetings and events Ticketing System Management • Record and track all support requests using the Service Desk ticketing syst