Portfolio Operations Manager

Overview The Portfolio Operations Manager serves as the operational leader of the Portfolio Operations Lane within the Portfolio Management & Operations Office (PMO&O) and functions as the primary extension of division leadership across the Division's three-pillar operating model. This role is responsible for owning the portfolio operating rhythm, governance frameworks, executive coordination, and cross-functional integration that enables the Division Leader to effectively lead all inclusive organizational pillars simultaneously.   The Portfolio Operations Manager partners closely with Delivery Directors, the General Manager – Model T, Program Managers, IG corporate stakeholders, and the broader PMO&O team to ensure portfolio activities remain aligned, visible, and executable. This role plays a critical leadership role during PMO&O stand-up, organizational mobilization, governance activation, and long-term operational maturity. Responsibilities Portfolio Operating Rhythm Management • Own the Division's leadership operating rhythm • Coordinate executive meetings, governance cadence, and strategic reviews • Manage portfolio-level action tracking and follow-up • Prepare executive briefings and leadership reports • Drive accountability for cross-organizational commitments Cross-Functional Integration • Serve as the primary coordination point across Model T and PMO&O • Align organizational priorities across delivery and enablement pillars • Manage portfolio-level dependencies and resource allocation discussions • Resolve cross-functional escalations • Facilitate executive decision-making Governance & Standards Oversight • Oversee PMO&O governance framework execution • Ensure portfolio standards are consistently applied • Champion organizational consistency across delivery organizations • Support audit readiness and operational reviews Strategic Initiative Management • Lead strategic PMO&O initiatives • Coordinate cross-divisional projects • Support business growth opportunities • Drive continuous improvement of the portfolio operating model Executive Operations Support • Act as a force multiplier for the Division Leader • Manage executive communications and stakeholder engagement • Support executive presence at internal and client-facing events • Protect leadership capacity and prioritize executive time Escalation Management • Serve as the first escalation point for portfolio-level issues • Coordinate resolution across delivery organizations • Maintain visibility into critical risks and issues • Provide structured updates to leadership Qualifications Required Qualifications • 8–12+ years of experience in portfolio operations, PMO leadership, business operations, chief of staff, or executive operations roles • Experience supporting executive leaders across large, complex organizations • Proven ability to manage cross-functional governance and coordination • Strong analytical, organizational, and communication abilities • Experience driving operating rhythm and executive cadence • Strong stakeholder management and partnership skills Preferred Qualifications • Experience supporting: • Managed services delivery • Large-scale workforce solutions • Manufacturing, semiconductor, or technical services environments • Multi-program or multi-client portfolios • Familiarity with Insight Global operating model • PMP, Lean Six Sigma, or equivalent certifications Key Performance Indicators (KPIs) • Executive operating rhythm consistency • Cross-functional alignment effectiveness • Action item completion rate • Escalation resolution time