Senior Product Manager

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><h2 class="s3"><strong><span class="s2">Senior Product Manager — Analytics Platform</span></strong></h2> <p class="s6">NiCE<span class="Apple-converted-space">&nbsp;</span>(NASDAQ: NICE) is transforming the world with AI that puts people first. When the world’s leading organizations want to automate customer engagements into proactive, safe, intelligent actions — from interaction to resolution — they turn to<span class="Apple-converted-space">&nbsp;</span>NiCE. Trusted by organizations across 150+ countries,<span class="Apple-converted-space">&nbsp;</span>NiCE<span class="Apple-converted-space">&nbsp;</span>CXone<span class="Apple-converted-space">&nbsp;</span>is the enterprise customer experience AI platform that orchestrates human and AI agents, automates service, and accelerates intelligent<span class="Apple-converted-space">&nbsp;</span>experiences at<span class="Apple-converted-space">&nbsp;</span>scale.</p> <p class="s7">&nbsp;</p> <p class="s6">NiCE<span class="Apple-converted-space">&nbsp;</span>is seeking a Senior Product Manager to join the Analytics Platform team within the Platform LOB. The Analytics Platform is<span class="Apple-converted-space">&nbsp;</span>NiCE’s<span class="Apple-converted-space">&nbsp;</span>internal AI service layer — the engines and data capabilities that power<span class="Apple-converted-space">&nbsp;</span>CXone. It produces AI services including real-time transcription, post-call transcription,<span class="Apple-converted-space">&nbsp;</span>TopicAI, sentiment analysis, and behavior models that<span class="Apple-converted-space">&nbsp;</span>NiCE<span class="Apple-converted-space">&nbsp;</span>application teams consume to build customer-facing products. The Analytics Platform does not sell directly to enterprises — but it operates with full commercial discipline. Success is measured primarily by the breadth of internal service adoption, the quality of services delivered, and the impact those services have on<span class="Apple-converted-space">&nbsp;</span>NiCE’s<span class="Apple-converted-space">&nbsp;</span>AI differentiation in the market.</p> <p class="s7">&nbsp;</p> <p class="s6">This is a senior individual contributor role requiring deep product management expertise, demonstrable capability in AI-native product development, and the ability to operate fluently across two customer relationships simultaneously: the internal<span class="Apple-converted-space">&nbsp;</span>NiCE<span class="Apple-converted-space">&nbsp;</span>application teams who consume Analytics Platform services, and the enterprise customers who use those applications and expect to engage directly with the capability expert behind them.</p> <p class="s7">&nbsp;</p> <p class="s6">The Senior Product Manager owns the strategy, roadmap, and prototype-driven discovery for their area of the Analytics Platform. They move from customer insight to working, validated prototypes — producing detailed specifications that feed directly into the development pipeline. They work alongside the developers who own spec-driven code execution, with full product management accountability across the service portfolio, internal adoption, and external customer engagement.</p> <p class="s7">&nbsp;</p> <p class="s6">The ideal candidate understands how platform-layer AI services create value — not just technically, but commercially. They know how to grow adoption within a product organization, how to engage enterprise customers as the subject matter expert on a capability that sits beneath the product they’re using, and how to keep a clear view of service costs without letting current AI economics constrain what they’re willing to try. They bring strong product instincts, hands-on AI capability, and the credibility to be in the room with both internal engineering teams and enterprise AI governance functions.</p> <p class="s8">&nbsp;</p> <h3 class="s10"><strong><span class="s9">Responsibilities</span></strong></h3> <p class="s7">&nbsp;</p> <p class="s12"><strong><span class="s11">Service strategy and roadmap</span></strong></p> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Own<span class="Apple-converted-space">&nbsp;</span>the roadmap for an Analytics Platform service area — set direction, prioritize, and keep it current</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Produce and maintain the service specification for each release — a precise, machine-readable document generated through the prototyping process that functions as the primary prompt for the developers executing the build</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Own domain expertise for your service area: AI capabilities, competitive landscape, and real-world production performance</div> <p class="s7">&nbsp;</p> <p class="s12"><strong><span class="s11">Internal adoption and service growth</span></strong></p> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Identify which<span class="Apple-converted-space">&nbsp;</span>NiCE<span class="Apple-converted-space">&nbsp;</span>application teams should consume each service, understand what is blocking adoption, and drive the changes that unlock it</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Track and grow the number of<span class="Apple-converted-space">&nbsp;</span>NiCE<span class="Apple-converted-space">&nbsp;</span>applications actively consuming each Analytics Platform service</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Work with application PMs to ensure services are positioned, documented, and ready to integrate when they need them</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Define and communicate the value proposition of each service to internal consumers: accuracy, latency, reliability, and ease of integration</div> <p class="s7">&nbsp;</p> <p class="s12"><strong><span class="s11">Service economics and cost awareness</span></strong></p> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Maintain visibility into the cost dimension of your service portfolio: understand unit economics and monitor cost per service unit delivered</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Give internal consumers transparent cost and performance data to support informed adoption decisions</div> <p class="s7">&nbsp;</p> <p class="s12"><strong><span class="s11">External customer engagement</span></strong></p> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Engage directly with<span class="Apple-converted-space">&nbsp;</span>NiCE<span class="Apple-converted-space">&nbsp;</span>enterprise customers as the Analytics Platform subject matter expert — a primary participant wherever Analytics Platform capabilities are in scope</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Join application PMs in customer meetings — keep the underlying AI capability accurately represented and route customer feedback directly to the roadmap</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Build direct relationships with enterprise customers, particularly AI governance, risk, and data science functions</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Turn enterprise customer insight into service requirements: performance gaps, emerging use cases, governance requirements, and integration patterns that only surface through direct engagement</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Represent the Analytics Platform at customer-facing sales meetings, events, and user conferences</div> <p class="s7">&nbsp;</p> <p class="s12"><strong><span class="s11">Prototype-first development</span></strong></p> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Validate ideas and test assumptions with real customers before engineering cycles begin</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Use prototypes to generate specifications</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Design and run structured evaluation cycles for AI outputs — establishing baselines, identifying failure clusters, iterating one change at a time, and documenting results</div> <p class="s7">&nbsp;</p> <p class="s12"><strong><span class="s11">AI working practice</span></strong></p> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Apply AI tools across discovery, synthesis, spec writing, competitive analysis, and stakeholder communication</div> <p class="s8">&nbsp;</p> <h3 class="s10"><strong><span class="s9">Qualifications</span></strong></h3> <p class="s7">&nbsp;</p> <p class="s15"><strong><span class="s14">Experience</span></strong></p> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>8+ years of experience in software product management or a directly relevant role</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Experience owning a product or service with clear adoption, usage, or commercial metrics — and a demonstrated track record of moving those metrics</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Demonstrable experience engaging directly with enterprise customers as a technical subject matter expert, including with AI governance, risk, or data science functions</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Demonstrable experience building AI-native product prototypes using AI tools, and running structured AI evaluation cycles</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Experience producing detailed product specifications that enable downstream engineering execution with minimal back-and-forth</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Experience with version control and basic development workflow sufficient to manage a prototype codebase (Git, repo structure, commit discipline)</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Experience leading and influencing teams that do not report to you in a matrixed global organization</div> <p class="s7">&nbsp;</p> <p class="s15"><strong><span class="s14">Skills</span></strong></p> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Demonstrated ability to grow adoption of a product or service within an organization — understanding what drives and blocks adoption, and how to move it</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Cost awareness without cost constraint: able to track and communicate service economics clearly, while keeping current AI model costs in proper perspective — the technology is getting cheaper faster than any team can optimize it</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Engages enterprise customers with technical depth and commercial credibility — equally comfortable discussing accuracy benchmarks, integration patterns, and business value</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Excellent written and oral communication skills across technical and non-technical audiences</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Writes precise, detailed specifications — the foundation on which developers execute spec-driven development</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Strong cross-functional leadership and project management skills</div> <div class="s13">•<span class="Apple-converted-space">&nbsp;</span>Hands-on