Principal Program Manager, Auto & Industrial

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The Principal Program Manager owns a portfolio of Xometry's most complex and highest-value production programs, often several concurrent programs of $5M or more each, from award through launch and into steady-state supply. This person is the primary point of contact for the customer, leads the cross-functional and partner teams that deliver the program, and is accountable for quality, delivery, and financial results.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Alongside individual programs, this role improves how Xometry runs programs overall. The Principal Program Manager sets the standard for program management practice, drives operational improvements that let the program portfolio scale, and mentors other program managers on the team.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This role reports to the Director, Strategic Program Operations.</span></p> <h2><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>How You'll Contribute: </strong></span></h2> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Own Strategic Production Programs End to End</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead multiple concurrent, complex production programs, often $5M or more each, from opportunity and award through first article, launch, and repeat production</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build and manage detailed program plans that meet customer and internal requirements for scope, timeline, quality, and cost</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Run programs using the Xometry Product Development Process, aligned with Advanced Product Quality Planning (APQP)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Manage program budgets and financials, including tooling, capital, and margin, and drive actions to meet financial objectives</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Track launch and production metrics, including timeline adherence, on-time delivery, quality, customer experience, and program financial results</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Lead Customers, Partners, and Cross-Functional Teams</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Serve as the primary point of contact for customer program, engineering, quality, and procurement teams</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead cross-functional teams across Sales, Field Deployed Engineering, Quality, Supply Chain Planning, and the Partner Network to deliver each program</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Hold manufacturing partners accountable to program commitments, and work with them on capacity, schedule, and quality issues</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Coordinate resources, partner capacity, and dependencies across concurrent programs, identify risks early, escalate when needed, and lead mitigation and recovery across customer, partner, and internal teams</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Communicate program status through regular reviews with customers and internal leadership</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Find opportunities to expand programs within existing accounts and bring them to Sales and Account Management</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Improve How Xometry Runs Programs</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead cross-functional operational initiatives that improve program efficiency, scalability, and repeatability</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Define and monitor program KPIs, and use data to find and drive improvements</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Apply Lean principles and operational best practices to program workflows, and identify opportunities for automation and process improvement</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Develop and maintain program management standards, templates, and playbooks for the team</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work with Product and Engineering to improve the tools and systems that support program execution</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Develop the Program Management Team</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Mentor and coach program managers on launch planning, customer management, financial management, and structured problem solving</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Serve as the escalation point for difficult program issues across the portfolio</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Help onboard new program managers and contribute to hiring</span></li> </ul> <h2><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What You Bring To Xometry:&nbsp;</strong></span></h2> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Core Qualifications</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Bachelor's degree in Engineering, Business, Operations, Supply Chain, or a related field</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">12+ years of program or project management experience, including leading production programs in a manufacturing environment</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Manufacturing experience across processes such as CNC machining, injection molding, sheet metal, stamping, die casting, or extrusion</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Demonstrated success running multiple concurrent, complex programs, often $5M or more each, from award through launch and into repeat production</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Working knowledge of APQP and related quality planning practices</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience managing program budgets, timelines, scope, and financial results</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience leading cross-functional teams and managing supplier or contract manufacturer performance</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong analytical, problem-solving, and facilitation skills in technical and manufacturing settings</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong written and verbal communication, including executive-level presentation skills</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>How You Work</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Hands-on and accountable, willing to get into the details to keep a program on track</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Credible with a customer's program director and with a partner's plant manager</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Structured and data-driven, acting on program signals before issues become escalations</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Customer focused, with clear and proactive communication</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Builds processes and standards that others can follow</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Comfortable working independently and as part of a team in a fast-paced environment</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Location and Travel</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Remote or hybrid</span></li> <li style="font-